Returns and complaints

Last updated: 29 September 2026

There are three distinct rights: the legal warranty of conformity, the 14-day statutory withdrawal, and our voluntary 30-day return period.

• Legal warranty of conformity, 24 months from receipt.
• Withdrawal within 14 days without giving a reason.
• Voluntary 30-day period to return, on top of the law.

1. Legal warranty of conformity — 24 months

If a lack of conformity appears within 24 months of receipt, write to info@photoprobable.com, describe the defect and give the phone number from the order. Return the product to the address below.

Depending on the case, you have the right to repair, replacement, a price reduction or termination. We handle the complaint within 30 days of receiving it. We cover carriage for a well-founded complaint.

2. Withdrawal within 14 days (Directive 2011/83/EU)

You may withdraw within 14 days of receipt, without giving a reason. An email within that period is enough. No particular form is required.

You then send the product back within 14 days of withdrawal. Direct return costs are yours. You may unpack and try the product; if its value falls through use beyond that trial, we may deduct the difference.

Return address

EASY PEASY GROUP LIMITED
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING 144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong, Hong Kong

Before you ship, please email info@photoprobable.com. We confirm the return instructions and, where available, a return address in your own country so your costs stay low.

3. Voluntary 30-day period

On top of the law, we offer 30 days from receipt to return, on the same conditions as withdrawal. This is a contractual offer, not a statutory right, and it does not reduce the two rights above.

4. Refunds

We refund within 14 days of receiving your withdrawal notice, to the account you give us. We may withhold the refund until the returned goods reach us, or until you provide proof that you have sent them back, whichever happens first. That includes any shipping you paid — on this site shipping is included in the price, so the refund is the article price shown on the offer page.

5. Model withdrawal form

You do not have to use this form — an email within the period is enough, as section 2 says. We provide it because Directive 2011/83/EU requires us to make it available.

To: EASY PEASY GROUP LIMITED, FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING 144-150 TAI LIN PAI ROAD, Kwai Chung, Hong Kong — info@photoprobable.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

6. Contact

Everything by email to info@photoprobable.com.