Effective Date: January 22, 2026

Company: EASY PEASY GROUP LIMITED 

Website: www.photoprobable.com

Contact: info@photoprobable.com

1. Return Period

You have the right to return your product within 14 days from the date of delivery. If more than 14 days have passed, we cannot offer you a full refund or exchange.

2. Conditions for Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as when you received it

• The product must be returned in its original packaging

• You must include a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Due to the nature of our products, no specific categories are excluded from returns. All items may be returned if they meet the conditions outlined in this policy.

4. Partial Refunds

Partial refunds may be granted in the following cases:

• The item shows clear signs of use
• The item is not in its original condition, is damaged, or has missing parts not due to our error
• The item is returned after the 14-day return period but within 30 days of delivery

• Any item returned more than 30 days after delivery

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be automatically issued to your original payment method or via bank transfer (in the case of cash on delivery), within a few working days.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

• Check your bank account again
• Contact your bank, as processing times may vary

If you’ve completed these steps and still have not received your refund, contact us at info@photoprobable.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@photoprobable.com
and include your order number and a description of the issue.

8. Return Address

All returns must be shipped to:

EASY PEASY GROUP LIMITED 

Address

FLAT/RM A 15/F Goldfield Industrial Building, 144 to 150 Tai Lin Pai Road, 

Kwai Chung, Hong Kong

Before sending any return, you must contact us at info@photoprobable.com. Our team will review your request and coordinate the return process, including pickup instructions where applicable.

Customers are responsible for the return shipping costs unless otherwise agreed. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.